Helping individuals and/or families:
• Improve their coping skills
• Increase resilience
• Promote greater autonomy
• Increased feeling of safety and well-being
• Increased access to care and appropriate utilization of resources
• Balanced with the client’s right to self-determination
Case managers specialize in coordinating and providing care that is:
• Timely
• Effective
• Efficient
• Equitable
• Client Centered
• Screening: The first step of the process used for determining if the case in question requires case management services.
• Assessing: Used for analyzing the screening in depth to ensure proper support will be given.
• Risk evaluation: Used for determining the level of intervention needed.
• Planning: Used for creating a plan with goals and actions for the client to follow.
• Implementation: Used for the actual actions in progress regarding the plan created previously.
• Follow-Up: Used for analyzing this process and determining if any further action will be needed.
Dawn Cheeseman, BSW, is a case manager at Family Counseling Service. Dawn completed her Bachelor's degree in Social Work from the University of Nevada, Reno. While practicing case management and faced with situations that seem futile, Dawn's philosophy is always "nothing is impossible," and works to find creative and unconventional methods to meet the needs of her clients. Dawn stresses the importance of meeting each client where they are and building strong rapport so their relationship is honest, effective, and yields the best results possible for the client.