Helping individuals and/or families:
• Improve their coping skills
• Increase resilience
• Promote greater autonomy
• Increased feeling of safety and well-being
• Increased access to care and appropriate utilization of resources
• Balanced with the client’s right to self-determination
Coordinating and providing care that is:
• Timely
• Effective
• Efficient
• Equitable
• Client Centered
• Screening - The first step of the process is determining if the case
in question requires case management services
• Assessing
• Risk evaluation
• Planning
• Implementation
• Outcome evaluation
Dawn Cheeseman, BSW, is a case manager at Family Counseling Service. Dawn completed her Bachelor's degree in Social Work from the University of Nevada, Reno. While practicing case management and faced with situations that seem futile, Dawn's philosophy is always "nothing is impossible," and works to find creative and unconventional methods to meet the needs of her clients. Dawn stresses the importance of meeting each client where they are and building strong rapport so their relationship is honest, effective, and yields the best results possible for the client.